Frequently Asked Questions
Do you offer commissions?
YES and I would love to create a unique personalized piece of art for your home!
But keep in mind I will only accept commissions if you are looking for something in the style I create.
Please send me a message on the contact page with all of your enquiries and I’ll get back to you within 48 hours.
What are your shipping options?
All artworks are shipped professionally and with a lot of care.
Click here to learn more about options.
What if I haven't received my package?
If you do not receive your package within the estimated delivery time, please send me an email at mathildegranveau@gmail.com and I’ll investigate the matter immediately. I guarantee a 100% Full Refund if you do not receive your order.
What if I am unsatisfied with my order?
If the item is damaged or if you find any defects or any other issues, send me a picture and I'll get back to you within 48hours.
Do you offer returns?
As my priority is your satisfaction, I offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at mathildegranveau@gmail.com. If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.
Is it safe to use my credit/debit card on your site?
Yes, absolutely! All payments are secured. The payment processors I use adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
What forms of payment do you accept?
I currently accept PayPal, Apple Pay and Credit/Debit card payments through Shopify Payments for all orders.
I have a query or issue with my purchase.
I am here to help! I want you to be 100% satisfied with your purchase. So if there are any issues, or you have any questions, please send me an email (mathildegranveau@gmail.com) and I will respond to you within 24 hours.